Frequently Asked Questions

Find clear answers about shopping for plants, seeds, garden tools, kitchen gadgets, shipping, tracking, and returns at The Crafted Shop. For current price, availability, size, quantity, and care details, always check the individual product page.

Products and quantities

What does "Count" mean on a seed or product listing?

"Count" is the number of individual seeds or items included in one listing. For example, 5 Count means one order unit containing five seeds or items. It does not mean five separate packs unless the product page specifically says "5-Pack."

Do you sell live plants as well as seeds?

Yes. Our Plants & Seeds collection can include live plants, seeds, bulbs, and plant cuttings. The product title and description identify what is included. Check the live product page for current availability and quantity before ordering.

Do live plants look exactly like the photos?

Live plants naturally vary in height, shape, color, and fullness. Product photos show the plant type and general appearance, but the exact plant you receive may be different. Any listed pot size, plant size, or quantity on the product page should be used as the purchasing reference.

Do you guarantee seed germination or plant growth?

Unless a product page expressly states otherwise, we do not guarantee a specific germination rate, harvest, or growth result. Outcomes depend on seed storage, planting depth, temperature, light, soil, water, climate, and care after delivery.

Garden tools and kitchen gadgets

How do I choose the right garden tool?

Start with the job you need to complete, then compare the product's dimensions, material, power source, compatibility, and included parts. Browse our Garden Tools collection and read the full product description before buying.

How do I choose a kitchen gadget?

Check the tool's intended use, dimensions, materials, care instructions, and any compatibility notes. Our Kitchen Gadgets collection includes practical tools for food preparation and everyday cooking. Contact us if you need help comparing products.

Shipping and delivery

Do you ship to customers in the United States?

We serve the United States market, and USD is the store currency for US visitors. The destinations available for a specific order, shipping rate, and estimated delivery window are shown at checkout.

How long does order processing take?

Orders are typically processed within 3 to 7 business days, excluding weekends and holidays. Live plants and specialty items may require additional preparation. Transit time starts after the carrier receives the package.

How long does delivery take?

Delivery time varies by destination, carrier, product type, weather, and other conditions outside our control. International standard delivery may take approximately 15 to 30 business days after processing. The current estimate shown at checkout is the best reference for your order. Read our Shipping Policy for full details.

Is free shipping available?

Orders may qualify for free shipping when the current cart threshold or promotion displayed on the website is met. Eligibility and any applicable shipping charge are confirmed at checkout before payment.

Will I receive tracking information?

When tracking is available, we send the tracking number by email after shipment. Carrier scans may take time to update. Products with different fulfillment times may arrive in separate packages with separate tracking numbers.

Returns and order help

What is your return window?

Eligible return requests must be made within 14 days after delivery. Items must meet the conditions in our Return and Refund Policy. Contact us before sending an item because the correct return address can vary by product.

What should I do if an item arrives damaged or incorrect?

Contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging until our review is complete so we can evaluate the order accurately.

Can I change or cancel an order?

Contact us immediately after ordering. We begin processing quickly, so changes or cancellations are not guaranteed after an order has been submitted or entered fulfillment.

How can I contact The Crafted Shop?

Use our Contact page, store chat, or email thecraftedshop.corp@gmail.com. Include your order number for order-related questions.